Privacy policy

About this policy

Night Rescue Plumbing provides emergency and after-hours plumbing help in Brisbane and surrounding areas. In this policy, “we”, “our”, and “us” refer to the business providing services under the Night Rescue Plumbing brand.

This policy explains how information is handled through the current website preview and how to contact us about a plumbing enquiry or personal information. You can reach us on 0480 003 534.

Enquiry forms and phone calls

You can enter details into the website’s callback and enquiry forms to try the preview. The forms become available after the preview scripts load. They remain disabled if those scripts do not load. The form checks run in your browser and display a demonstration confirmation. Your entries are not emailed to us, sent to an enquiry platform, or saved to a website database. Submitting a preview form does not request a real callback or book a plumber.

Your entries may remain visible while the page is open. Your browser may offer to remember or autofill information, depending on its settings.

Telephone links open your device’s calling application. If you choose to call, the conversation and any information you provide are handled separately from the preview forms. Tell us what has happened and where you need help so we can respond to your enquiry.

Information you provide

The main enquiry form asks for your name, email address, phone number, emergency details, Brisbane region, and suburb details. The shorter callback forms ask for your name, phone number, a description of the problem, and your suburb.

When you call about a plumbing service, relevant information may include your contact details, the property address, access instructions, the plumbing fault, and details needed to arrange a visit or quote. You can ask why particular information is needed. Without enough contact or location information, it may not be possible to arrange the service you request.

Please do not enter payment card details, identity documents, or unrelated sensitive information into a plumbing enquiry.

Using and sharing information

Information you provide in a real plumbing enquiry is used to answer your questions, understand the fault, contact you about the enquiry, and arrange a visit or quote. It may also be needed to carry out agreed work, maintain service records, or respond to a complaint.

Depending on the service and how you contact us, relevant details may need to be handled by the plumber attending the property or a service provider assisting with communications or enquiry handling. Information may also need to be disclosed where required or authorised by law.

The preview forms do not transmit entries to plumbers or service providers. Before live forms are connected, this policy will be updated to describe the actual enquiry system and relevant information-sharing arrangements.

Storage, security, and overseas services

This website preview has no database for form submissions and does not save entries to browser storage through its own code. Your browser’s autofill and history features are separate from the website.

When this preview is opened through a local or hosted web server, that server may process technical request information, such as an IP address, a requested page, and a request time. This is separate from the personal details typed into the demonstration forms. Those form entries are not sent to a server by the preview.

The live enquiry destination, storage arrangements, security measures, and retention practices have not yet been configured for this website. These details, along with any relevant overseas processing or storage locations, will be described before online enquiries are enabled. This policy does not claim that a future enquiry service will store all information in Australia.

For information provided by phone or in connection with a service, you can contact us to ask about the records held and how they are handled.

Cookies, tracking, and website links

The current website files do not set cookies or include analytics, advertising pixels, call-recording tools, or location tracking. The fonts, photos, and Brisbane map are included with the website files. The map does not request your device’s location.

If analytics, advertising tools, or other embedded services are added, this policy will be updated to explain the information involved and relevant choices. You can manage cookies through your browser settings.

Links to other websites take you to services with their own privacy practices. Information you provide after following an external link is handled by that website or service.

Access, corrections, choices, and complaints

To ask about personal information held in connection with an enquiry or plumbing service, call 0480 003 534 and ask for the person responsible for privacy. You can request access, ask for a correction, or raise a concern about how your information has been handled. We may need to verify your identity before providing or changing personal information.

Explain the information or enquiry involved and the outcome you are seeking. We will consider the request or complaint and respond to you. If a request cannot be met, we will explain the reason. You can also ask to stop optional promotional contact; communications needed for a requested service may still be necessary.

If you remain concerned, the Office of the Australian Information Commissioner provides information about Australian privacy rights and complaint options.

Changes to this policy

We will update this page when the website’s enquiry, tracking, or information-handling arrangements change. The date above identifies the current version. Before using a future live form, check the updated policy and any collection notice displayed with it.